Comfort With Confidence
Return & Exchange Policy
Underwear is personal. For hygiene reasons, we don't accept change-of-mind returns — but if something genuinely isn't right with your order, we'll help make it right.
7 Day Support Window
Report an eligible issue within 7 days of delivery.
Hygiene First
No returns for change of mind or incorrectly selected size.
Genuine Issues Covered
Wrong, damaged, defective or incorrectly printed items.
Simple & Clear
Our Policy
Because boxer shorts are intimate garments, we maintain strict hygiene standards to protect every Bumster customer.
Important: Boxer shorts cannot be returned or exchanged after delivery because of a change of mind, personal preference, or because the customer selected the wrong size.
What issues are eligible?
Contact us if there is a genuine issue with the product you received.
Wrong item or size
The delivered product or size doesn't match your
confirmed order.
Stitching or manufacturing defect
There is a clear workmanship, stitching or production fault.
Arrived damaged
The product arrived torn, marked or otherwise damaged.
Print or design issue
The print or design is faulty or materially different
from what you ordered.
How long do I have to report an issue?
Please contact us within 7 days of receiving your order.
The 7-day period begins from the date the courier marks your shipment as delivered.
Requests submitted after this period may not be eligible for review.
How do I submit a request?
Send us the information below so we can review your concern quickly.
01
Contact Us
Email or WhatsApp us within the 7-day support window.
02
Share Your Order
Send your order number and a short explanation of the issue.
03
Send Clear Photos
Clearly show the product, size label and the visible issue.
What happens after I submit my request?
Our team will review your order information and the photographs you provide.
If your request is approved, we may arrange a replacement, provide the correct item, or offer another appropriate resolution depending on the circumstances and product availability.
Please keep the affected product and its original packaging until our team has completed its review and provided instructions.
What isn't covered?
The following situations do not normally qualify:
- Change of mind after delivery
- Personal preference
- Customer selecting the wrong size
- Damage caused by misuse
- Damage caused by incorrect washing or care
- Normal wear and tear
Our quality promise
We care about the quality of every Bumster product. If something genuinely isn't right with your order, we'll review the issue fairly and do our best to make it right.
Something not right?
Send us your order number and clear photos and we'll take a look.
Comfort With Confidence
Return & Exchange Policy
Underwear is personal. For hygiene reasons, we don't accept change-of-mind returns — but if something genuinely isn't right with your order, we'll help make it right.
7 Day Support Window
Report an eligible issue within 7 days of delivery.
Hygiene First
No returns for change of mind or incorrectly selected size.
Genuine Issues Covered
Wrong, damaged, defective or incorrectly printed items.
Simple & Clear
Our Policy
Because boxer shorts are intimate garments, we maintain strict hygiene standards to protect every Bumster customer.
Important: Boxer shorts cannot be returned or exchanged after delivery because of a change of mind, personal preference, or because the customer selected the wrong size.
What issues are eligible?
Contact us if there is a genuine issue with the product you received.
Wrong item or size
The delivered product or size doesn't match your
confirmed order.
Stitching or manufacturing defect
There is a clear workmanship, stitching or production fault.
Arrived damaged
The product arrived torn, marked or otherwise damaged.
Print or design issue
The print or design is faulty or materially different
from what you ordered.
How long do I have to report an issue?
Please contact us within 7 days of receiving your order.
The 7-day period begins from the date the courier marks your shipment as delivered.
Requests submitted after this period may not be eligible for review.
How do I submit a request?
Send us the information below so we can review your concern quickly.
01
Contact Us
Email or WhatsApp us within the 7-day support window.
02
Share Your Order
Send your order number and a short explanation of the issue.
03
Send Clear Photos
Clearly show the product, size label and the visible issue.
What happens after I submit my request?
Our team will review your order information and the photographs you provide.
If your request is approved, we may arrange a replacement, provide the correct item, or offer another appropriate resolution depending on the circumstances and product availability.
Please keep the affected product and its original packaging until our team has completed its review and provided instructions.
What isn't covered?
The following situations do not normally qualify:
- Change of mind after delivery
- Personal preference
- Customer selecting the wrong size
- Damage caused by misuse
- Damage caused by incorrect washing or care
- Normal wear and tear
Our quality promise
We care about the quality of every Bumster product. If something genuinely isn't right with your order, we'll review the issue fairly and do our best to make it right.
Something not right?
Send us your order number and clear photos and we'll take a look.
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